How to pre-register a visitor to come to campus

Pre-registering a Visitor in VisitorAware

This guide explains how to add an expected visitor to Harvard-Westlake’s VisitorAware system to ensure a smooth check-in experience upon arrival.

Introduction

VisitorAware allows staff to pre-register guests before their arrival. By adding expected visitors in advance, security can verify identities quickly and minimize entry delays.

Prerequisites

• Active Harvard-Westlake account with VisitorAware access
• Web browser with internet connectivity
• Visitor information (name, visit date, time, and campus location)

Steps

1. Go to visitor.hw.com and sign in using your HW credentials.
   • Alternatively, visit login.hw.com and click the VisitorAware tile.
2. In the left-hand navigation pane, click Visits, then select Expected Visitors.
3. In the Expected Visitors section, click the + icon in the top right corner to create a new entry.
4. Enter the required details:
   • Visitor’s full name
   • Expected arrival date and time
   • Campus location
   Tip: When typing the visitor’s name, pause briefly—VisitorAware will search for existing entries. If no match appears, your typed name will automatically resolve as a new entry.
5. Double-click the visitor’s name to confirm and add it.
6. Click Save to complete the process.

Your visitor is now registered and will appear in the Expected Visitors list for verification at check-in.